YOTEL New York Times Square New York (New York)| New York (New York)
The YOTEL New York Times Square in New York City has garnered mixed reviews from its guests. While some praise its convenient location and modern amenities, others have criticized its small rooms and unimpressive customer service.
Many guests highlight the hotel's prime location in the heart of Times Square, as it allows easy access to popular attractions, restaurants, and shops. The hotel is also close to various transportation options, making it an ideal choice for travelers who want to explore the city.
The hotel's futuristic design and modern amenities such as smart beds and robot concierges have impressed many visitors. Guests appreciate the efficient use of space in the compact rooms and the inclusion of features like mood lighting, rainfall showers, and adjustable beds. The hotel's rooftop terrace and bar offer stunning views of the city and provide a relaxing space for guests to unwind after a long day of sightseeing.
However, several negative reviews point out the hotel's small room size as a major drawback. Some guests find the rooms too cramped for their liking, lacking sufficient storage space for luggage. Others complain about the noise levels, as the hotel is situated in a bustling area with loud street sounds.
Customer service is an aspect that has received mixed feedback. While some guests have praised the friendly and helpful staff, others have reported instances of unresponsiveness and unprofessional behavior. Some visitors mention long wait times during check-in and poorly managed service requests.
Another common complaint among guests is the lack of dining options within the hotel. Although there is a restaurant and bar on-site, some visitors find the menu limited and the prices high. However, the hotel's proximity to a plethora of dining options in the bustling neighborhood compensates for this drawback.
Overall, the reviews of YOTEL New York Times Square are a mix of positive and negative experiences. The hotel's convenient location, modern amenities, and efficient use of space are commendable aspects that many guests appreciate. However, the small room size, noise levels, and inconsistent customer service have been sources of disappointment for some visitors....